Question 1

How long does a first order take?

Accepted Answer

The lead time shown on the product page and in the cart starts at mock-up approval: logo digitizing, mock-up within 48h, production, quality control, then delivery.

Question 2

Are reorders faster?

Accepted Answer

The lead time is the same as a first order, but digitizing and the mock-up are already done: you approve in one click.

Question 3

Do you deliver across Quebec?

Accepted Answer

Yes, anywhere in Quebec. Free shipping on orders of $150 or more before taxes; below that, a flat $25 fee applies and is taxed like the order.

Question 4

Can I change or cancel my order?

Accepted Answer

Free of charge until the mock-up is approved. After approval, production starts and the order is final.

Question 5

Is there a minimum quantity?

Accepted Answer

None for thread embroidery. Screen printing starts at 24 pieces and appliqué at 12.

Question 6

Can I pay on invoice?

Accepted Answer

Yes, Net 30 for company accounts approved by our administration.

Question 7

What is available for rental?

Accepted Answer

Embroidered uniforms only. Merch, towels, mats and curtains are sold.

Question 8

Can I buy the pieces at the end?

Accepted Answer

Yes, at the residual value listed in the contract.

Question 9

Is a deposit required?

Accepted Answer

Yes, one month of rental, refunded at the end of the contract.

Question 10

How many garments per employee?

Accepted Answer

11 garments per employee: enough to wear clean every day while the rest is in the cleaning loop.

Question 11

What happens when an employee leaves?

Accepted Answer

Remove the employee in your account; billing adjusts on the next cycle and the pieces are picked up on the next visit.

Question 12

Can I choose "No cleaning"?

Accepted Answer

On purchased items, yes. On rentals, a cleaning plan is mandatory.

Question 13

What does wear replacement cover?

Accepted Answer

Any piece unusable from normal wear is replaced free of charge on rentals.

Question 14

Can I change plans later?

Accepted Answer

Yes, from your account, effective on the next billing cycle.

Question 15

Is the cleaning service available everywhere?

Accepted Answer

Weekly pickup and delivery cover Montreal, Laval and the North Shore. Elsewhere, we confirm eligibility with you after the order.

Question 16

How often do you come?

Accepted Answer

Once a week, on the same day, following a schedule visible in your account.

Question 17

How much is digitizing?

Accepted Answer

$65 once per logo. Your logos are then reusable for free.

Question 18

Can I see the result before ordering?

Accepted Answer

Yes: the live preview on the product page, then an official mock-up within 48h.

Question 19

Do you add employee names?

Accepted Answer

Yes, under the logo or on the opposite side, included in the embroidery price.

Question 20

Which logo files do you accept?

Accepted Answer

PNG, JPG, SVG, AI or EPS. Vector gives the best result, but a clean 1000px PNG is enough for digitizing.

Question 21

How many thread colours can I use?

Accepted Answer

Up to 12 colours per logo, at no extra cost. We match your brand colours to the closest Madeira threads.

Foire aux questions

Orders and lead times

Rental

Cleaning

Embroidery

Foire aux questions

Orders and lead times

How long does a first order take?−

Are reorders faster?+

Do you deliver across Quebec?+

Can I change or cancel my order?+

Is there a minimum quantity?+

Can I pay on invoice?+

Rental

What is available for rental?−

Can I buy the pieces at the end?+

Is a deposit required?+

How many garments per employee?+

What happens when an employee leaves?+

Cleaning

Can I choose "No cleaning"?−

What does wear replacement cover?+

Can I change plans later?+

Is the cleaning service available everywhere?+

How often do you come?+

Embroidery

How much is digitizing?−

Can I see the result before ordering?+

Do you add employee names?+

Which logo files do you accept?+

How many thread colours can I use?+