Privacy policy

Privacy officer

vieprivee@textilepro.ca — 514 321-0271, ext. 231.

Information collected and purposes

We collect only what is necessary for the purposes below.

• Identification (name, email, phone, company) : account creation, quotes and customer service.
• Delivery and pickup addresses : order fulfilment and maintenance routes.
• Employees entered by the client (name, sizes, measurements, department) : garment assignment and tracking.
• Uploaded logos and files : embroidery production and mockups.
• Billing data : payments, accounting and tax obligations. Card numbers are handled by our payment provider and never pass through our servers.
• Audience-measurement and marketing cookies : only with your consent.

Retention periods

• Client account and employees : duration of the business relationship, then 24 months.
• Orders, agreements and invoices : 7 years (tax obligations).
• Mockups and logos : duration of the agreement, then 12 months.
• Unconverted quote requests : 24 months.
• Cookies : 13 months maximum.

Disclosure to third parties

Information is shared only with our payment, hosting, email and transport providers, solely to deliver the service. We never sell or rent personal information.

Hosting and security

Data is hosted in Canada where the provider allows it, encrypted in transit and partitioned by company : a user can only access their own company’s data. Access is role-based and logged.

Your rights

You may request access, correction, portability (a computerised copy), deletion or de-indexing of your information, and withdraw your consent. We answer within 30 days at most.

Automated decisions and incidents

No decision with legal effect is made exclusively by automated means. Any confidentiality incident presenting a risk of serious injury is logged and reported to the individuals concerned and to the Commission d’accès à l’information.