Terms and conditions of sale

1. Scope

These terms govern every sale made by TEXTILE PRO to a business customer. Uniform rentals are governed by a separate document, the Rental terms.

2. Prices and taxes

All prices are in Canadian dollars (CAD), taxes extra. GST of 5% and QST of 9.975% are calculated on the pre-tax amount and shown separately at checkout and on the invoice.

• Volume discounts : 5% from 25 items, 10% from 50, 15% from 100.
• Logo digitising fee : $85 once per logo.
• Posted prices may be revised if material costs change.

3. Orders and mockup approval

Custom orders go into production once the embroidery mockup is approved in writing in the client area. Approved placement and centimetre dimensions prevail.

4. Payment

Payment is made by card at checkout. Companies approved for invoice payment benefit from Net 30 terms from the invoice date. Overdue balances bear interest at 1.5% per month.

5. Delivery

Announced lead times are indicative and start at mockup approval. Risk transfers to the customer on delivery.

Shipping fees : free shipping on orders of $150 or more before taxes ; below that amount, a flat $25 fee applies. Shipping fees are taxable (GST and QST).

6. Returns and customised items

Non-customised items may be returned within 30 days, unworn and in original packaging. Embroidered or printed items cannot be returned or exchanged unless defective or incorrect through our fault.

7. Warranty and liability

Manufacturing defects are covered for 90 days. Our liability is limited to replacing the item or refunding the price paid.

8. Governing law

These terms are governed by the laws of Quebec. Any dispute falls under the courts of the judicial district of Laval.